MFN Claims, a UK-based claims management company, was seeing rapid growth in client cases. As Client Liaison Manager, Lisa wanted to ensure client service remained personal and efficient while the team dealt with increasing amounts of paperwork and admin.

The intern supported the business by logging data into the CRM system, organising case files, preparing bundles for the legal team, and drafting standard follow-up messages. They also kept track of missing information, which helped reduce errors in the process.

Lisa noticed improvements almost immediately. “Our intern gave us breathing space. Files were prepared faster, communication with clients was smoother, and the legal team had more time for complex work. It made a real difference.”

Lisa sees internships as a flexible solution for growing businesses. “It was exactly the support we needed at the right time. I would absolutely work with interns again; they bring fresh energy and lighten the load when you need it most.”