Edinburgh Training Centre is a busy venue offering room hire for training courses, workshops, and
conferences. With an increasing number of clients using the space, the small admin team was
stretched thin. Mike, the Centre Manager, found himself juggling bookings, updating the CRM, and
handling day-to-day operations. “We were at the point where routine admin tasks were eating into
the time we needed to spend with clients,” Mike explained.

Through InternsNow, the centre welcomed a remote intern for a three-month placement. The intern
was tasked with supporting the admin team by managing bookings, keeping the CRM up to date, and
assisting with enquiries. “It was a huge help to have someone reliable handling those details,” Mike noted. “Our CRM system is the backbone of our operation, and knowing it was accurate gave us
real peace of mind’

The impact was clear within weeks. Admin tasks were completed faster, double-bookings were
eliminated, and client communication became smoother. “The intern slotted into our team so
easily,” Mike said. “They were proactive, organised, and took ownership of the tasks we gave
them.” For Mike, the placement demonstrated the value of flexible, short-term support, and based on the
success of this placement, Edinburgh Training Centre is considering hosting interns again during peak
periods. “I’d recommend it to other organisations without hesitation,” Mike concluded. “It’s cost-effective, straightforward, and the difference it made to our workload was immediate.”